Policy

Nashville – Little Princess Spa Mobile Fairy Policies

It is important for you to read our policies prior to booking your party. If you have any additional questions or concerns, please feel free to call us and speak to a party specialist before booking and we will be happy to assist you. 615-505-3141.

LOCATION POLICY:

Little Princess Spa Mobile Fairy ONLY PERFORMS PARTIES AT HOUSES (inside or outside), PARKS, and AT EVENT VENUES. For parks and event venues, you must verify if the location will allow our entry prior to finalizing your booking with us. We do not go to apartments or any venue that requires taking elevators, or flights of stairs. Please be advised that you are still responsible for paying your balance if we are refused entry into any property.

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BACKDROP POLICY:

Little Princess Spa Mobile Fairy backdrop is a 360◦ backdrop, that has beautiful graphics on the front, back, and the sides. All our party packages include our backdrop. As the customer, YOU MUST PROVIDE A MINIMUM SPACE of  8’ X 10’ , AND 7’ IN HEIGHT, FOR THE OPERATION OF OUR MOBILE SPA. The more space you have the better it is. Our backdrop must be placed on a stabled floor, NOT ON GRASS, WATER/PUDDLES, OR ROCKS.

PLEASE BE ADVISED THAT OUR STAFF DOES NOT REARRANGE FURNITURE TO ACCOMMODATE SPACE FOR THE BACKDROP, THIS IS THE CUSTOMER’S RESPONSIBILITY. Our staff is instructed to NOT move any furniture belonging to the customer. PLEASE LEAVE THE AREA CLEARED FOR A SMOOTH ENTRY AND EXIT. If this is not done prior to our arrival, LPSMF and its staff are not responsible for extending the party time if moving furniture cuts into your party’s timeslot. 

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VAN PARKING POLICY:

Little Princess Spa Mobile fairy will arrive in our Mobile Fairy Van. Please be advised that the van needs to be parked with access to unload and load NEAR THE ENTRANCE (most practical area) of the house, park, or event venue. Please note that we will not park somewhere that is hazardous to our staff, the property, and/or our equipment, including tow-away zones or garage entrances under 10’.

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WEATHER POLICY:

All outdoor parties must follow this rule: If there is a chance of rain, lightning, and/or high-speed winds, we WILL have to move the party into a covered area. It is up to the MOBILE FAIRY SUPERVISOR’S DISCRETION when the weather conditions require a party to be moved. The covered area must be provided by the customer. If the customer does not provide our staff a covered area to start, continue, or complete the party, we hold the right to STOP the party and the balance due will still have to be paid. If you are planning an outdoor only party and the weather forecast indicates a chance of rain, it is advised that you change your location to avoid cancellation; we need AT LEAST a 72-hour notice from the day of your party to plan our route. If there is a rain forecast, we will allow rescheduling to a new date with a 72-hr notice.  ONLY in cases that severe weather warnings have been issued, such as hurricane or tornado warnings, will we reschedule your party with less than 48-hr notice. Important:  If we show up to your party, it begins to rain, and there is not a covered area provided for us to continue, we will need to cease the services and the party, and you will be responsible for paying your complete outstanding balance. Please plan ahead and be prepared!

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CANCELLATION POLICY:

Little Princess Spa requires a 50% down payment to book the day and time you want; this is NON-REFUNDABLE AND NON- TRANSFERABLE. The outstanding balance, plus a gratuity will be due at the end of the party. Please make sure that the credit card you use for the deposit and balance due is under the name of the person that booked the party; we will check the picture ID  and credit card on the day of the party. We do not change the day and time of the party unless in case of an EMERGENCY with a written doctor’s notice, we must be given notice ASAP. Please communicate with us at 615-505-3141. Important: If we show up to the party location the day of the party/event because we were not informed of an emergency taking place, your outstanding balance will be due for full payment, to cover all the expenses associated with displacement, staff, and supplies.  Once you booked a party package you are not allowed to downgrade your party to a lower tier package, however, you may upgrade to a higher package.

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DAMAGE POLICY:

Little Princess Spa Mobile Fairy is not liable for any damages caused to any property we enter (house, event venue, park, inside or outside); including damages to floors, walls, structures, paint, furniture, chandeliers, or any other that has not been listed here.

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AREA OF OPERATION POLICY:

Little Princess Spa Mobile Fairy Nashville operates in the Nashville Metropolitan Area, including but not limited to Hendersonville, Nashville, Mt Juliet, Franklin and  Murfreesboro.